Refund policy

Thank you for shopping with us! Because our products are custom-printed just for you, we handle returns and replacements differently than traditional retail stores. Please read our policy below before placing your order.

1. Damaged, Defective, or Misprinted Items

We want you to love your order! If your item arrives damaged, has a manufacturing defect, or features a clear misprint, we will gladly issue a 100% free replacement or a full refund.

To request a replacement or refund for a damaged item:

Contact our support team within 7 days of delivery at support@culttee.com.au.
Provide your order number and clear photos showing the defect or damaged area.
Do not mail the item back to us unless explicitly instructed by our team.

2. Size Exchanges & Buyer's Remorse

Because every item is printed on demand only after an order is placed, we cannot accept returns or exchanges for incorrect size selection or buyer's remorse (change of mind).

We do not keep inventory, which means we cannot resell or restock returned custom items. To ensure you get the perfect fit, please review the detailed Sizing Chart provided on each product page before submitting your order.

Faulty Goods

We check each and every garment before we ship it to you, but if one faulty item happens to slip past us we will happily exchange the item within 7 days. Please email us on support@cultee.com.au